Card Printer Support

When you buy a plastic card printer from ID Management, peace of mind comes as standard. We are more than happy to advise you on which of our 3 levels of support will best suit your company.

Not sure which printer to buy? View our Card Printer Buying Guide.

ID Management’s printer support program is the perfect solution to give you peace of mind. From our ultimate Platinum cover to our Silver cover you can rest assured that your new printer or system is looked after properly. Call us free on 0800 408 1471 or email us for more information.

Platinum Cover

Our 5 star Platinum cover delivers:

    • 24hr telephone support
    • 24hr on-site support (UK only)
    • Prioritised unlimited support
    • Dedicated support manager
    • 24hr Hot Swap loan service for issues which cannot be resolved over the phone
    • All parts and labour costs (excluding the printhead)
Gold Cover

Our 5 star Gold cover delivers:

    • 24hr telephone support
    • Unlimited support access
    • All labour costs (excluding the printhead)
Silver Cover

Our 5 star Silver cover delivers:

    • Office Hours telephone support
On-Site Engineer We can relocate your equipment, train new users, create databases, configure or assist with database linking and connecting. This service is offered to the UK, Europe & the Middle East.


Hot Swap Support

Having a Hot Swap loaner support contract allows you to keep printing even when there's a problem with your existing printer. Without this support, you may experience serious disruptions to your business, as some manufacturers can take up to 6 weeks to complete warranty repairs. This contract includes unlimited telephone support from our trained technicians and next day delivery on your replacement printer. With our Platinum Cover you are provided with peace of mind that no matter what happens to your printer, you are fully supported by ID Management Systems and back in business within 24 hours. 

We support Magicard, Fargo, Datacard, Nisca, Evolis, Javelin, Zebra and more. Call us free on 0800 408 1471 for more information.