24/7 Technical Support


When you buy a plastic card printer from ID Management, peace of mind comes as standard. We provide you with 24/7 telephone support after buying your card printer, and are more than happy to advise you on which of our extra 3 levels of support will best suit your company.

Not sure which printer to buy? View our Card Printer Buying Guide.

ID Management’s printer support program is the perfect solution to give you peace of mind. From our ultimate Platinum cover to our Silver cover you can rest assured that your new printer or system is looked after properly. Call us free on 0800 408 1471 or email us for more information.


Platinum Cover Our 5 star Platinum cover delivers:
  • 24hr telephone support
  • 24hr on-site support (UK only)
  • Prioritised unlimited support
  • Dedicated support manager
  • 24hr hot swap loaner service for issues that can't be resolved over the phone
  • All parts and labour costs (excluding the printhead)
Gold Cover Our 5 star Gold cover delivers:
  • 24hr telephone support
  • Unlimited support access
  • 24hr hot swap loaner service for issues that can't be resolved over the phone
  • All labour costs (excluding the printhead)
Silver Cover Our 5 star Silver cover delivers:
  • 24hr telephone support
On-Site Engineer We relocate your equipment, train new users, create databases, configure or assist with database linking and connecting. This service is offered to the UK, Europe & the Middle East.

Hot Swap Support


Having a Hot Swap loaner support contract allows you to keep printing even when there's a problem with your existing printer. Without this support, you may experience serious disruptions to your business, as some manufacturers can take up to 6 weeks to complete warranty repairs. This contract includes unlimited telephone support from our trained technicians and next day delivery on your replacement printer. At just £95 per year, you are provided with peace of mind that no matter what happens to your printer, you are fully supported by ID Management Systems and back in business within 24 hours.

We support Magicard®, Fargo®, Datacard®, Nisca®, Evolis®, Javelin®, Zebra® and more. Call us free on 0800 408 1471 for more information.